TERMS AND CONDITIONS OF SERVICE
Client’s (students’ and parents’/guardians’) use of our services is subject to legally binding terms and conditions as specified herein. Carefully read the following terms and conditions before accessing or using our service. The use of our services indicates the acceptance of the following terms and conditions and client’s agreement to be bound by them.
The following terms and conditions form a binding agreement between client and School of STEM LLC (SOS). We may change these terms and conditions at any time without advance notice. SOS reserves the right to alter these terms and conditions. The continued use of our services after any change means client has accepted the changed terms and conditions.
SOS acts as agent on behalf of the tutor and will introduce the tutor to the client in need.
1. FEES AND PAYMENT
The billing process will be under the control of SOS. The Client will pay for each session in full at the time of booking, through YouCanBook.me and Stripe payment processing. The fees will be calculated at a rate agreed in advance between SOS and the Client based on the price list provided by SOS. Payments must not be made directly to the Tutor at any time, unless written arrangements have been made with SOS.
2. CANCELLATION POLICY
Client may always cancel a session more than three hours in advance of the designated start time. Cancellations made more than three hours in advance will incur no penalty, and will result in a full refund from SOS to the Client. Cancellations made less than three hours in advance of the designated start time will be considered “late cancellations.” In the event of a late cancellation, SOS reserves the right to refuse a refund for the session, as well as to decline further service to the Client. If a tutor needs to cancel a session, SOS will make every effort to find a replacement tutor to conduct the session. In the event that SOS cannot find a replacement tutor and must cancel the session, a full refund will be issued to the Client.
3. LATE ARRIVAL AND NO-SHOW POLICY
There will be no rescheduling or discount allotted for late arrival. If Client shows up to the session late but within fifteen (15) minutes of the designated start time, the session will be held for the remainder of the time reserved. A Client is considered a “no-show” if he/she fails to show up to the session within fifteen (15) minutes of the designated start time. If the Client is over fifteen (15) minutes late, the session will be canceled. SOS reserves the right to terminate contract with the Client, and payment will not be refunded.
4. LIMITATION OF LIABILITY AND INDEMNITY
In no event will SOS be liable for any direct or indirect damages arising out of access to or use of its tutoring services beyond its service fee received from clients. As a condition of use of this service, Client agrees to indemnify SOS from and against any and all liabilities, expenses (including legal fees) and damages arising out of or related to the carrying out of the tutoring by a Tutor introduced by SOS.
5. REFUND POLICY
SOS reserves the right to refuse a refund for any completed tutoring session. In the case where the tutoring package is partially completed, the balance can be refunded less administration fee on a case-by-case scenario. However, the hourly rate for the completed tutoring sessions will be charged at full price with no discount.
6. NO WARRANTIES
SOS makes no promises or warranties with regards to a Client’s performance as a result of any tutoring provided.
This Agreement may not be modified except by amendment reduced to writing and signed by both SOS and Client. No waiver of this Agreement shall be construed as a continuing waiver or consent to any subsequent breach thereof.
8. ENTIRE AGREEMENT
This Agreement sets forth the entire agreement and understanding between the parties relating to the subject matter herein and supersedes all prior discussions between the parties. No modification of or amendment to this Agreement, nor any waiver of any rights under this Agreement, will be effective unless in writing signed by the party to be charged.
If one or more of the provisions in this Agreement are deemed void by law, then the remaining provisions will continue in full force and effect.
Section headings are not to be considered a part of this Agreement and are not intended to be a full and accurate description of the contents hereof.
11. ADDITIONAL ACKNOWLEDGMENTS
Both parties acknowledge and agree that: (a) the parties are executing this Agreement voluntarily and without any duress or undue influence; (b) the parties have carefully read this Agreement and have asked any questions needed to understand the terms, consequences, and binding effect of this Agreement and fully understand them; and (c) the parties have sought the advice of an attorney of their respective choice if so desired prior to signing this Agreement.
Where the Client is a legal minor, the Parent/Guardian shall enter into this tutoring agreement on behalf of the Client and shall accept and agree to all the terms and conditions of the policies contained herein on behalf of the Client.
13. FURTHER DOCUMENTS: If any other provisions or agreements are necessary to enforce the intent of this document, both parties agree to execute such provisions or agreements upon request.